Healthcare Coverage and Financial Assistance
Memorial Medical Center is committed to providing comprehensive healthcare coverage assistance to ensure patients receive the care they need regardless of their financial situation. Our goal is to ensure that all patients receive support in understanding their healthcare coverage options, including financial assistance programs, as required by state and federal laws, such as the Patient Debt Collection Practices Act, the Healthcare Funding Act, and the Indigent Hospital and County Health Care Act.
MMC also recognizes and is committed to complying with its legal responsibility to provide care to patients who have been determined to meet the definition of indigency under the Indigent Hospital and County Health Care Act.
This program is directed by Cecilia Haddrill and supervised by Annette Diaz
Contact information and to request assistance:
CALL FOR ASSISTANCE (575-288-4020) Email For Assistance
Healthcare Coverage Assistance Program Policy
Memorial Medical Center offers support through the following methods with a team of patient access representatives, healthcare coverage advisors and Medicaid eligibility advocates.
- Eligibility Screening: We assess patients for eligibility for various financial assistance programs as well as for indigency, as defined under applicable laws and rules:
- This process includes an initial assessment of a patient's insurance status and financial situation
- We utilize a standardized screening tool to access potential eligibility for financial assistance government programs, and indigency
- This process also includes a verification step to confirm a patient’s eligibility using required documentation such as proof of
income, household size, and any existing insurance coverage - Patients will be referred to financial counselors for further evaluation, if needed
- Application Assistance: We provide help to patients with completing and submitting applications for healthcare coverage and financial assistance.
- The guidance process includes:
- Providing clear instructions and assistance for completing applications for healthcare coverage and financial assistance
- Offering support in gathering documentation and completing forms
- Providing information regarding alternative in-network insurance providers and self-pay options for out-of-network patients
- The application submission process includes:
- A review of completed applications for accuracy before submission
- Assistance and monitoring of timely submissions of applications to appropriate programs or agencies.
- The guidance process includes:
- Information and Resources: We offer information on available programs and resources to help patients make informed decisions about their healthcare coverage.
- Information included:
- Available financial assistance programs, including state and federal programs, indigent care and sliding scale fee programs
- An explanation of benefits, requirements and application processes for each eligible program
- Community resources, such as local health departments or nonprofit organizations, that offer additional support
- Information included:
- Follow-up and continued support: We will follow up with patients to track the status of their applications and to provide updates, and address any issues or additional requirements that arise during the application process. Our team will also offer ongoing support to patients who are experiencing difficulties or delays obtaining coverage. Lastly, we will provide aid with appeals or reapplications if initial requests are denied.