Feeling ill? Know where to go to get the care you need

Knowing where to go to get the care you need can be confusing.  But it is important to seek out the right level of care for when you are not feeling your best. 

Primary Care: The First Line of Defense

• Your primary care provider knows your medical history and should be your first line of defense for any illness or disease that isn’t a medical emergency. Think cough and cold, flu, stomach upset, chronic conditions like diabetes or high blood pressure, and more. They should also be your regular resource for preventive care, including annual wellness visits, routine vaccinations, smoking cessation, diet and exercise consultations, and more.

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Urgent Care: Serious But Not Emergent

• Using an urgent care or walk-in clinic is a great option if your primary care provider is not readily available, or if it is after normal business hours and your primary care provider’s office is closed. Urgent cares and walk-in clinics commonly treat people for cough and cold, flu, ear infections and allergies, skin conditions, minor injuries and more. Some urgent cares or walk-in clinics have x-ray capabilities onsite as well.
• It is safe to visit urgent cares and walk-in clinics. Please exercise an abundance of caution by wearing your mask during your visit. This helps to protect you, staff members and other patients. Some urgent cares or walk-in clinics may have digital wait-in-line tools to reduce your time spent in the waiting room. You can sign up for your slot ahead of time and arrive for your appointment.

Emergency Care: Don't Wait To Go!

• If you are experiencing emergent symptoms of a heart attack or stroke, have difficulty breathing, or are experiencing another medical emergency, call 911 or go to the nearest emergency room.
• To help prevent the spread of illness, you may be screened for fever and other symptoms of respiratory illnesses when you arrive. You will also be asked to wear a mask. It is important that you wear your mask until you are instructed to remove it by a staff member or until you are discharged. This helps to protect you, staff members and other patients.